> ## Documentation Index
> Fetch the complete documentation index at: https://university.triggr-app.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Acronis Cyber Protect Cloud

> Connect Acronis Cyber Protect Cloud to Triggr with an API client from your partner tenant.

Triggr works with Acronis customer tenants and users, usage and quotas, alerts, workloads and their protection status, protection plans, agents and backup tasks.

## Set up Acronis

<Steps>
  <Step title="Sign in to your partner tenant">
    Sign in to its management portal as an administrator with the roles Triggr needs: the API client inherits them, they can't be changed later, and a Read-only administrator can't create, update or delete anything.
  </Step>

  <Step title="Create the API client">
    Go to **Settings > API clients > Create API client**, name it `Triggr` and click Next.
  </Step>

  <Step title="Copy the credentials">
    Copy the client ID, the secret and the data center URL, such as `https://eu2-cloud.acronis.com`, then click Done. Acronis shows the secret only once.
  </Step>
</Steps>

See Acronis's guide to [creating an API client](https://www.acronis.com/en/support/documentation/AcronisCyberCloud/creating-api-client.html).

## Connect it in Triggr

<Steps>
  <Step title="Open the integration">
    Go to **Integrations > Acronis Cyber Protect Cloud** and click **Configure** on the Base Configuration card.

    <Frame>
      <img src="https://mintcdn.com/triggr/nyuVXZ1rouDTTEvu/images/integrations-common/base-configuration.png?fit=max&auto=format&n=nyuVXZ1rouDTTEvu&q=85&s=bb81acb082055015f91beda7b4876f35" alt="The Base Configuration card with Status Not Configured, Admin Consent Not Required and a Configure button." width="2272" height="330" data-path="images/integrations-common/base-configuration.png" />
    </Frame>
  </Step>

  <Step title="Enter the credentials">
    Enter the API Client ID and API Client Secret, and the Data-center URL as `https://` plus the host name only, then click **Save Configuration**.

    <Frame>
      <img src="https://mintcdn.com/triggr/MwzXHG3UWzFixdSz/images/acronis/configure.png?fit=max&auto=format&n=MwzXHG3UWzFixdSz&q=85&s=ad0ef1a1d6f6062c79904c249f5c2b82" alt="The Acronis Cyber Protect Cloud configuration window with API Client ID, API Client Secret and Data-center URL fields, an Allow insecure TLS switch under Advanced, and a Save Configuration button." width="1344" height="1418" data-path="images/acronis/configure.png" />
    </Frame>
  </Step>
</Steps>

One connection covers every customer tenant, with no client mapping. To work with one client, pass the customer's Acronis tenant ID to the action, for example on List Customer Alerts: Get API Client returns your partner tenant's ID as `tenant_id`, and List Child Tenants lists the tenants below it.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Every action fails with an authentication error">
    Check the ID and secret were pasted in full, and that the API client is still active under Settings > API clients. If the secret was reset, paste the new one.
  </Accordion>

  <Accordion title="Every action fails with a not-found or connection error">
    Data-center URL must be only the data center address, such as `https://eu2-cloud.acronis.com`, with nothing after the host name.
  </Accordion>

  <Accordion title="Some actions fail with a permission error (403)">
    The API client's roles don't allow the action and can't be changed. Create a new API client as an administrator with the roles you need, and replace the ID and secret in Triggr.
  </Accordion>

  <Accordion title="Customer tenants are missing, or the secret was lost">
    The API client sees only its own tenant and those below it, so create it from your partner tenant. If you lost the secret, reset it under Settings > API clients or create a new client, then click Edit on the Base Configuration card and paste it in.
  </Accordion>
</AccordionGroup>


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