> ## Documentation Index
> Fetch the complete documentation index at: https://university.triggr-app.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending profiles

> Send Studio workflow emails from your own Microsoft 365 mailbox or SMTP server instead of Triggr's default address.

A sending profile makes Send Email steps come from your own address instead of Triggr App `<app@triggr-app.com>`.

<Frame caption="Send from your own mailbox: adding a Microsoft 365 profile and an SMTP profile, testing it, and choosing a profile on a Send Email step (1:25).">
  <video controls preload="none" playsInline className="w-full aspect-video rounded-xl" poster="/images/videos/studio-sending-profiles.jpg" src="https://mintcdn.com/triggr/GxrCQFDFNLmEMyJ1/images/videos/studio-sending-profiles.mp4?fit=max&auto=format&n=GxrCQFDFNLmEMyJ1&q=85&s=63ffd884308df4fc731ac6b6e0ddc68f" data-path="images/videos/studio-sending-profiles.mp4" />
</Frame>

View Sending Profiles opens Settings > Sending Profiles; Edit Sending Profiles creates, edits and tests; Delete Sending Profiles deletes.

<Frame>
  <img src="https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profiles-list.png?fit=max&auto=format&n=XztmSfsoAUpshfIO&q=85&s=f6f399e964bc3868471951dd2dafb0c7" alt="The Sending Profiles page with Refresh and New Profile buttons, a search box, and two profiles: Service desk (Microsoft), type Microsoft, from servicedesk@yourmsp.com with Edit and delete actions, and Notifications (SMTP), type Other, from Your MSP Notifications at notifications@yourmsp.com with Test, Edit and delete actions." width="2368" height="882" data-path="images/studio/settings/sending-profiles-list.png" />
</Frame>

## Create a profile

<Tabs>
  <Tab title="Microsoft 365 mailbox">
    Connect [Microsoft Email](/integrations/microsoft-365-email) in Integrations first.

    <Steps>
      <Step title="Start a profile">
        In **Settings > Sending Profiles**, click **New Profile** and leave Profile Type on Microsoft.
      </Step>

      <Step title="Name it and add the mailbox">
        Enter a Name (2 to 50 characters) and a mailbox in the connected tenant as **From Email**, then click Create Profile.

        <Frame>
          <img src="https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-microsoft.png?fit=max&auto=format&n=XztmSfsoAUpshfIO&q=85&s=4babf681c379ceb9f5e39bdb0b0da760" alt="The Create New Sending Profile dialog with Profile Type Microsoft, Name Service desk (Microsoft) and From Email servicedesk@yourmsp.com, and Cancel and Create Profile buttons." width="1024" height="708" data-path="images/studio/settings/sending-profile-microsoft.png" />
        </Frame>
      </Step>
    </Steps>

    Microsoft profiles have no Test button: run a workflow that emails you instead.
  </Tab>

  <Tab title="SMTP server">
    <Steps>
      <Step title="Start a profile">
        In **Settings > Sending Profiles**, click New Profile and choose **Other**.
      </Step>

      <Step title="Enter the server details">
        Fill in the server, sign-in and From Email details. The dialog starts on port 587 and Require: for Send Email steps, set SMTP Port to 465 and **SSL Mode** to Verify Full, then click Create Profile.

        <Frame>
          <img src="https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-smtp.png?fit=max&auto=format&n=XztmSfsoAUpshfIO&q=85&s=b401f0170db4a70c9ca05470d0ce543e" alt="The Create New Sending Profile dialog with Profile Type Other, Name Notifications (SMTP), SMTP Host smtp.example.com, SMTP Port 465, Username and From Email notifications@yourmsp.com, a masked Password, From Name (Optional) Your MSP Notifications and SSL Mode Verify Full." width="1024" height="1644" data-path="images/studio/settings/sending-profile-smtp.png" />
        </Frame>

        | SSL Mode | Use with |
        | - | - |
        | Verify Full | Port 465, encrypted from the start. Use this for Studio Send Email steps. |
        | Require | Port 587 with STARTTLS. Studio Send Email steps need Verify Full instead. |
        | Disable | Don't use: Triggr won't send a password unencrypted. |
      </Step>

      <Step title="Test it">
        Click **Test** on the profile's row. Triggr signs in and checks the server accepts your From Email, without sending a message. Test also passes on Require, so check SSL Mode is Verify Full.

        <Frame>
          <img src="https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-test.png?fit=max&auto=format&n=XztmSfsoAUpshfIO&q=85&s=f0e9013649f9c739cc841616786a8491" alt="The Test Sending Profile dialog with a green tick and the message SMTP connection test successful, and a Close button." width="1024" height="308" data-path="images/studio/settings/sending-profile-test.png" />
        </Frame>
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Use it in a workflow

On a Send Email step, choose the profile in **Sending Profile** and click Save. The list shows each profile's From Name and From Email, not its Name. Await Form Submission steps have the same setting.

<Frame>
  <img src="https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/send-email-sending-profile.png?fit=max&auto=format&n=XztmSfsoAUpshfIO&q=85&s=6c058691d08501af17b601f75b31a273" alt="A Send Email step's Setup tab with Sending Profile set to servicedesk@yourmsp.com, To jane.doe@example.com, Subject Your new account is ready, and a Body greeting Jane." width="766" height="1280" data-path="images/studio/settings/send-email-sending-profile.png" />
</Frame>

Test it with Manual Trigger and your own address in To. See [Introduction to workflows](/studio/workflows/introduction).

<Info>
  Studio's approval emails always come from `app@triggr-app.com`. Profiles are shared with Triggr Core, where you choose one for approval requests and reports: see [Add your branding](/core/get-started/add-your-branding#send-client-emails-from-your-own-address-optional).
</Info>

## Change or remove a profile

Click **Edit** to change a profile. For an SMTP profile, enter the Password again before you click Save Changes. To remove it, click its bin icon, then **Delete Profile**. Switch any Send Email steps to another profile first, or they'll fail.

## Troubleshooting

<AccordionGroup>
  <Accordion title="“Failed to connect to SMTP server: …”">
    Check SMTP Host and SMTP Port. If the server only accepts known senders, allow [Triggr's IP addresses](/security/ip-allowlist).
  </Accordion>

  <Accordion title="“Failed to start TLS: …” or “Failed to establish TLS connection: …”">
    The SSL Mode doesn't match the port: Require goes with 587 and Verify Full with 465.
  </Accordion>

  <Accordion title="“Failed to authenticate: …”">
    Check Username and Password; many providers need an app password for SMTP. For a Microsoft 365 mailbox, use a Microsoft profile instead.
  </Accordion>

  <Accordion title="Send Email fails with “SMTP authentication failed: unencrypted connection”">
    Edit the profile: set SSL Mode to **Verify Full** and SMTP Port to 465, which your provider must support.
  </Accordion>

  <Accordion title="“Failed to set sender: …”">
    The account can't send as From Email. Use its own address, or one it's allowed to send as.
  </Accordion>

  <Accordion title="“invalid from email address format”">
    From Email must be a single address, such as `notifications@yourmsp.com`.
  </Accordion>

  <Accordion title="Send Email fails with “failed to get sending profile”">
    The profile was deleted, or, for a Microsoft profile, the Microsoft Email integration isn't connected or its Admin Consent isn't Granted.
  </Accordion>

  <Accordion title="A Microsoft profile fails with ErrorAccessDenied">
    Triggr can't send as that mailbox. See [Microsoft 365 email troubleshooting](/integrations/microsoft-365-email#troubleshooting).
  </Accordion>
</AccordionGroup>


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