Skip to main content
When someone in your organisation asks for something that needs your sign-off, your IT provider emails you a link. Anyone with the link can answer, so don’t forward it.
1

Open the email

Find the email headed Approval required for your organisation’s name and click View Details.
An approval email titled Approval required for Acme Corp: Before we make the following change for Acme Corp, we need your approval: Create a new user account for Jane Doe (jane.doe@acme.com). Requested by hr@acme.com. A blue View Details button, signed Your IT provider.
2

Check the request

Request details shows what was asked for. If you see a form instead, skip to If the link opens a form.
The Request details card, What was requested. You can correct details before approving, listing First name Jane, Last name Doe, Work email jane.doe@acme.com, Job title Account manager, Department Sales, Start date 2026-11-02 and Reporting manager Dana Reyes (dana@acme.com), with an Edit button.
3

Correct the details (optional)

If you see an Edit button, click it and fix anything that’s wrong. If you correct a name, the work email changes to match; pick one of the suggested addresses.
Request details in edit mode: Correct anything that's wrong. Your changes are applied when you approve, a Discard changes link, and fields for First name, Last name, Work email (UPN) generated from the name, Job title changed to Senior account manager, Department, Start date and Reporting manager.
Your changes only count if you approve. Discard changes puts the details back as they were.
4

Approve or reject

Choose Approve or Reject, add a comment if you like, then click Submit.
The decision card: Approval request Create a new user account for Jane Doe (jane.doe@acme.com), Do you approve this request? with Approve — proceed with the request selected, a comment, and a Submit button.
5

You're done

Thank you means your answer has reached your IT provider. If you rejected it, nothing changes, including any corrections you made.
The Thank you page headed Your IT provider: Your response has been recorded and sent to Your IT provider. You can close this page.
Some IT providers send a form instead. Answer it and click Submit; Form Submitted Successfully! means they have your answer. If it asks you to sign in, see Sign in.
A dark form headed Approve a new starter, with the request summary, Do you approve this request? set to Approve, a comment, and a Submit button.

​
Troubleshooting

Someone has already answered this request. There’s nothing more to do.
The Already completed page headed Your IT provider: This request has already been answered, there's nothing left to do here. You can close this page.
Locked details can’t be changed here. Choose Reject — do not proceed and say what needs fixing in the comment, so someone can submit a corrected request.
Request details in edit mode for a password reset: User, Require a change at next sign-in? and Reason / ticket reference can be changed, Send the new password to Their manager has a padlock, and a note says Locked details can't be changed here. If one is wrong, reject the request and say what needs fixing.
After correcting a name, open the work email list and choose one of its suggestions.
Someone else changed the request while you had it open. Check the latest details (reload the page if it asks you to), make your corrections again and submit.
Your answer was saved but didn’t reach the request. Reply to the email and tell your IT provider what you decided.
Check your junk folder, then ask your IT provider to confirm the email address they have for you.