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Some IT providers give you a small web app, such as a page for messaging their service desk.
1

Open the link and sign in

Click Sign in with Microsoft or Sign in with Google and choose your work account. If the app asks for a password, enter the one your IT provider gave you and click Continue.
An app sign-in card headed Service desk, with the line Sign in with Microsoft to access this app and a Sign in with Microsoft button.
2

Use the app

The app opens under your IT provider’s name. If it has several pages, switch between them in the bar at the top.
The Service desk app under a black bar showing the provider's name, with the heading Message the service desk, a message box and a Send button.

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Troubleshooting

You signed in with an account your IT provider doesn’t recognise, or the app is only open to certain people. Try your work account, then contact your IT provider.
Check the password with your IT provider and try again.
The link may be out of date. Ask your IT provider for the current one.
For other sign-in messages, see Sign in.