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Your IT provider sends you a link. Pick the tab that looks like your page.
A white request page headed Password Reset, with the line Sign in with your Microsoft work account to start a request and a Sign in with Microsoft button.
1

Sign in

Click Sign in with Microsoft and choose your work account. Stuck? See Sign in.
2

Choose a request

Click the request you need under Available requests. If your link opened a form straight away, skip this step.
The requests homepage, headed How can we help, Jane?, listing User Onboarding, Password Reset and User Offboarding under Available requests, and two earlier requests under Your recent requests.
3

Fill in the form

Answer each question. Anything marked Optional can be left blank.
The Password Reset form, Requesting as Jane Doe, with User set to Sam Okafor, Require a change at next sign-in set to Yes, Send the new password to set to Their manager, a reason filled in and a Submit request button.
4

Send it

Click Submit request. Request received shows your reference, such as REQ-4F2A9C. Keep it in case you need to ask about the request.
The Request received page with a thank-you message, the reference REQ-4F2A9C and a Submit another request button.
If a manager has to approve it first, the page says It will run once it’s approved. Your requests appear under Your recent requests on the homepage; click one to see what you sent.

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Troubleshooting

Click Sign out (or Logout) at the top of the page and sign in again with your work account.
Lots of the same request came from your organisation in a short time. Wait a few minutes and try again.
A question marked * is empty. Answer it and click Submit again.
Your IT provider hasn’t given you any requests yet. Ask them which link to use.
Contact your IT provider with the request’s name and, if you have one, its reference.