Skip to main content
Triggr reads your Datto BCDR appliances, such as SIRIS and ALTO, with their assets, backups, alerts, restores and Direct-to-Cloud agents, plus the Partner Portal activity log. You need the Admin or Security Admin role in the Datto Partner Portal.

​
Set up Datto BCDR

1

Create an API key

Go to Admin > Integrations > API Keys and click Create API Key. Name it Triggr, leave the vendor and client fields empty, and click Create. Datto allows two keys; you can reuse one with no vendor or client set.
2

Copy the keys

In API Key Management, open the key’s three-dot menu, select View keys and copy the public and secret keys.
The same key pair also works for Datto SaaS Protection. See Datto’s Using the Datto REST API With Datto device Integrations.

​
Connect it in Triggr

1

Open the integration

Go to Integrations > Datto BCDR and click Configure on the Base Configuration card.
The Base Configuration card with Status Not Configured, Admin Consent Not Required and a Configure button.
2

Enter the keys

Enter the Public API Key and Secret API Key, then click Save Configuration.
The Datto BCDR configuration window with Public API Key and Secret API Key fields, an Allow insecure TLS switch under Advanced, and a Save Configuration button.

​
Map your clients

On the Client Mapping card, click Apply 100% Matches, then choose the Datto organisation in Mapped to for anyone left. Only organisations with at least one BCDR device are listed.
The Client Mapping card with All, Mapped and Unmapped filters, Acme Corp mapped to Acme Corp with a 75% suggested mapping, and Globex unmapped with a Select ConnectWise Manage clients dropdown.

The Client Mapping card, shown here for ConnectWise Manage as an example.

Triggr saves each match as the client’s dattoBcdrOrganizationId variable, plus dattoBcdrOrganizationIdList if a client maps to several. To get a client’s devices, filter List Devices to those whose organizationId matches {{ ctx.client.dattoBcdrOrganizationId }}.

​
Troubleshooting

Check the keys aren’t swapped and were pasted in full, and the key hasn’t been deactivated or regenerated. A key with a vendor set won’t work; create one with the vendor field empty.
A key with a client set returns only that client’s devices. An organisation appears in Mapped to only once a device is assigned to it; then click Refresh.
Reuse an existing key with no vendor or client set, or delete one you no longer use. Deleting a key stops every tool that uses it, including Datto SaaS Protection.