Zendesk

Triggr creates, lists and searches Zendesk tickets, reads ticket comments, and lists organizations and views.

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Set up Zendesk

You need a Zendesk admin account.

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Connect it in Triggr

The Base Configuration serves workflows that don’t run for a client.

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Set up each client

Per-client integrations never fall back to the Base Configuration, so a client’s Zendesk steps fail until it’s configured. Click Configure on each client’s row and fill in all three fields: your own Zendesk details, or a token from the client’s own Zendesk account.

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Use Zendesk in workflows

• Create Ticket takes a ticket object in jsonBody, in the shape of Zendesk’s Create Ticket endpoint. Only comment is required; add requester_id or organization_id as needed.
  {
    "ticket": {
      "subject": "New starter: Jane Smith",
      "comment": { "body": "Please set up a laptop and accounts for Jane Smith, starting Monday." },
      "priority": "normal"
    }
  }
  
• List Tickets For Organization takes an organizationId from Get Organizations.
• Global Search takes Zendesk search syntax, such as type:ticket status:open, with page and perPage (up to 100).
• Actions with pageSize use cursor pagination: pass meta.after_cursor as afterCursor while meta.has_more is true.

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Troubleshooting