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Triggr works with Jira issues (including JQL search, transitions and comments), projects and statuses.

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Set up Jira

Use an Atlassian account with access to the projects your workflows use. Triggr can only do what that account can.
1

Create an API token

Signed in as that account, go to id.atlassian.com/manage-profile/security/api-tokens and click Create API token (not one with scopes). Name it Triggr, choose an expiry of up to 365 days and click Create.
2

Copy the token

Click Copy to clipboard. Atlassian shows the token only once.
See Atlassian’s Manage API tokens for your Atlassian account.

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Connect it in Triggr

Jira is configured per client. A workflow that runs for a client never falls back to the Base Configuration, which only workflows that run without a client use.
1

Open the integration

Go to Integrations > Jira and click Configure on the Base Configuration card.
The Base Configuration card with Status Not Configured, Admin Consent Not Required and a Configure button.
2

Enter your site

Enter the token’s account email as AccountEmail, the ApiToken, and your site address as SiteURL, such as https://yourcompany.atlassian.net, then click Save Configuration.
The Jira configuration window with AccountEmail, ApiToken and SiteURL fields, an Allow insecure TLS switch under Advanced, and a Save Configuration button.
3

Configure each client

On the Per-Client Configuration card, click Configure on the client’s row and enter the same fields for the Jira site its workflows should use: the client’s own, or yours.
The Per-Client Configuration card listing Acme Corp and Globex, each Not Configured with Admin Consent Not Required and a Configure button.

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Troubleshooting

Check the token hasn’t expired, was made with Create API token (not with scopes), and belongs to the AccountEmail account. Check SiteURL is your site address.
The account lacks a project permission such as Browse Projects, Create Issues, Edit Issues, Transition Issues, Delete Issues or Add Comments.
The workflow ran for a client that shows Not Configured on the Per-Client Configuration card. Configure it, then run the workflow again.